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The increasing importance of customer feedbacks, the drive of companies to work harder to solve customer grievances and the advent of globalisation have given birth to a highly expanding business in India- call centres. With India arising as an opening economy and a hub for call centre and outsourcing companies, another field is emerging as a new educational course i.e. call centre training. With the growing number of call centres, the number of employees required for these call centres is also increasing. An individual, who may be a fresher or an experienced person, can get a job in these call centres by receiving proper and effective call centre training.
Eligibility and other personal attributes required to apply in Call Centres
- 10+2 in any discipline from a recognised school
- Great fluency and confidence of speaking English and the other required languages.
- Computer proficiency and knowledge about various softwares and languages in computer which may also be taught at the time of training.
- A call centre applicant must be willing to work at odd timings as most of the call centres are working for multinational companies and operate in the night hours according to Indian Standard Time {IST}.
- The time of the shifts in this field is very flexible and is not limited to a fixed time only, therefore an applicant desiring for a job in call centres should be flexible and ready to work according to various shifts timings allotted to him.
The benefits which one gets from jobs in call centres are very alluring and they are worth working hard either.
Some of these benefits are mentioned below:
- A call centre employed executive gets to explore the international working environment because most of the call centres deal with the international customers.
- The training provided by various call centres and institutes are very beneficial for the students and contribute a lot in polishing their personalities.
- One can choose to work in a call centre and at the same time continue with their studies and gain knowledge and financial stability simultaneously.
- People with less experience or with no experience at all may easily get a job in a call centre as most of the call centres provide training according to their specific needs.
- A candidate gets to learn about languages, cultural heritage, mannerisms etc. while dealing with clients belonging to different part of the world.
- This profession offers reasonably high paying jobs with attractive perks and promotions. What one requires is to maintain patience and work hard.
A person who has received call centre training can easily get a job in a call centre. One can also become a trainer if one has excelled in the training provided by the institutes. These days it is also possible to open a self owned and governed call centre which is a stable business and a safe future.
There are various institutes providing training in this field.
The names of a few are given below:
- North star call centre college, Noida, Uttar Pradesh
- Ian stern, new Delhi
- Akiko Sherman InfoTech, Noida, Uttar Pradesh
- Edu tech India, New Delhi
